Every year throughout the year, we require every single person on our pool care team to upgrade their education by attending technical schools, seminars and training sessions. We also cross-train our pool care specialist people with our "property care specialists", to eliminate the "it's not my job" mentality.

You'll never wonder who's pulling into your driveway when Glen Gate is your pool care company. All our trucks are clean and shiny and clearly marked with our company name. And all our people wear neat, clean uniforms that also bear the Glen Gate name. When you look your best, you do your best. It's that simple.

When you call for emergency services the last thing you want is an answering machine. When you call Glen Gate, the phone is always answered live by someone who is anxious to help you. And that's true 24 hours a day -- even holidays, weekends and snowy nights.

Our office has managers on premises every weekday from 6 a.m. to 6p.m. And when swimming pool season begins, they're even there on Saturdays. That way, there's always someone knowledgeable on hand to answer your questions and handle your requests.

Maintaining and restoring pools is a popular summer job for college students. But not at Glen Gate. Our staff is 95% full-time career professionals. When we do hire a college student for the summer, it's as a trainee. And never in a position of ultimate responsibility for the care and cleaning of your pool.

Fixing things that aren't broken and replacing things that could be fixed are two business practices we're proud to say we never practice at Glen Gate. We fix only what needs to be fixed -- and if it's expensive, we tell you before we fix it. That way, you're never unpleasantly surprised

No matter how diligent we are in servicing your pool, our work is only as good as the materials and products we use. So we search for chemicals, equipment and masonry products that meet the highest standards of performance. They may cost a tiny bit more, but they pay you back in satisfaction when it counts--on your day off in your pool.

Every Glen Gate truck is stocked with every part our service technicians are likely to need. But just in case they run out, we back them up with a large inventory of parts in our warehouse. It's our fail-safe way of making sure you're never denied the use of your pool due to waiting for a spare part to arrive.

As a client of Glen Gate, you will come to expect more of our pool care people than just technical proficiency. You will find they go out of their way to do more than is expected of them -- like cleaning your pool before July 4th, even though your normal cleaning falls the day after. We pride ourselves on keeping you posted. On returning your phone calls. On confirming appointments well in advance. We are all equipped with mobile phones; they help keep us in touch with you and your needs.